On delivery, check the products carefully. If you think these are faulty, damaged or not as described then please email us straight away at firstname.lastname@example.org and we will either resend the products or issue a refund. This does not affect your statutory rights.
Changed your mind?
We hope that you love your products, but if you are in any way dissatisfied then we will be happy to issue a refund. Please send them back to us unopened and in their original packaging, together with a brief explanatory note, within 14 days of the date you received them. You will be refunded as soon as we have received the goods back. Contact us at email@example.com if you have any questions or need some help in returning your products. Unfortunately, once the products have been used, we are unable to make a refund unless the product is faulty.
All shipping and handling charges are the responsibility of the customer. Please keep the tracking information until your return has been processed. Any packages sent back to Serenity Candles (without direct instructions specifically stating to return the item(s)) will not be accepted and the package will be returned to sender.
We do not assume responsibility for packages containing returns that are lost in transit or packaged poorly. We do not reimburse return shipping costs. We do not replace orders that are shipped with no tracking information. If your return is received in a condition that is unable to be resold, you will not be refunded or will be charged a restocking fee.
All of our products are made by hand out of natural ingredients so variations are to be expected. Each and every product we make is carefully inspected before it leaves our shop. These variations do not affect the integrity of our goods and will not be considered defects or damages:
Candles & Wax Melts • Changes in temperature may cause "wet spots" on candles. This is a term used to describe a spot on a candle jar that looks as if water has seeped in between the wax and the jar. This is a natural occurrence that can happen when candles go through changes in temperature (going from an air-conditioned home/car to a more hot/humid environment or vice versa). These "wet spots" do not affect the way your candles burn or smell in any way. Soy candles may discolour to a yellow or orange colour when exposed to light. This does not affect the scent or use of your candle and is not considered a defect.