We hope that you love your products, however, if you have a concern, then please contact us at: firstname.lastname@example.org with your name, order number and concern.
We take care in ensuring that your products are packed with care and protected for delivery, however, we are aware that products can occasionally be damaged during transit. If this is the case, contact us with photographic evidence within 7 days of delivery and we will happily send a replacement to you.
Unfortunately, we do not offer refunds on used products but please contact me if there are any concerns. We are happy to exchange your unused product, within 14 days, with another, as long as it is the same price. If you do not want an exchange, we can offer a refund on your unused product. The buyer is responsible for the returns cost of the product, if the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please do not return items without contacting us prior.