The time I need to prepare an order for dispatch is 1-2 Business days after placing your order
UK Saturday delivery:
order before 10am Friday to receive your order on Saturday. deliveries on Saturdays are made anytime between 8am - 6pm.
international orders will be shipped with guaranteed international tracked or signed delivery.
*please note that customers ordering from outside the UK are responsible for paying any import duties, taxes and fees charged by the destination authority.
we will not be held responsible for parcels that are delayed, lost or unable to be delivered, due to the incorrect address being given. in these circumstances no refund will be given on missing parcels until the items are returned to us.
*the customer has the right to cancel the order that hasn't been dispatched or shipped and has the right to the order amount to be refunded after deducting any costs accrued for processing the order and any purchased materials had been used especially for the order.
we try our hardest to meet all delivery times, but very occasionally there may be delays, especially during busy periods (including sale). there might also be other factors that can cause delays like postal/delivery partner delays, traffic delays, bad weather delays or if our delivery partners are unable to access the delivery address. if you have any other issues, feel free to contact our team. please note we cannot be held liable for any parcels that are lost or stolen because of any specific delivery instructions left for the delivery partner.