Privacy Policy: Oli & Home on Urban Makers
1. Information We Collect
To fulfil your order, Urban Makers provides us with certain information you have authorised, such as your name, email address, postal address, and the details of the products you are purchasing.
Note: We do not see or store your credit card or payment details; these are processed securely by Urban Makers and their payment partners.
2. How We Use Your Data
We rely on several legal bases to handle your information, including:
Order Fulfilment: To pack and post your candles and provide customer support.
Legal Obligations: To comply with UK tax law (HMRC) and record-keeping requirements.
Legitimate Interests: To improve our services and comply with the Urban Makers Seller Policy.
3. Information Sharing
We value your privacy and only share your data in very limited circumstances:
Delivery Services: We share your name and address with couriers (e.g., Royal Mail or DPD) solely to deliver your parcel.
The Platform: We share information with Urban Makers as necessary to provide our services and meet our obligations as a seller.
Legal Compliance: We may disclose information if required by law or to prevent fraud.
4. Data Retention
We retain your personal information only for as long as necessary to provide our services. However, we are required to keep certain records (such as invoices) for 6 years to comply with UK tax and legal obligations.
5. Your Rights
Under UK GDPR, you have the right to access, amend, or delete the personal information we hold. If you wish to exercise these rights, please contact us directly. For data held by Urban Makers, you should contact them as the primary platform provider.
6. Contact Us
For the purposes of UK data protection law, we, Oli & Home, are the data controller of your personal information. If you have any questions, please contact us at hello@oliandhome.com
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