Description

Personalised Koala-Inspired Letter Writing Set – 20 Sheets of A5 Paper & 20 A6 Matching Envelopes

Bring a touch of Australian charm to your correspondence with our Personalised Koala-Inspired Letter Writing Set. This delightful stationery set includes 20 sheets of premium A5 paper and 20 matching A6 envelopes, each beautifully designed with adorable koala illustrations. Whether you’re sending heartfelt letters, thank-you notes, or personal messages, this set adds a unique, nature-inspired touch to your writing experience.

Charming Koala-Inspired Design

The Koala-Inspired Letter Writing Set features playful koala illustrations, capturing the essence of these beloved Australian creatures. Perfect for nature lovers, animal enthusiasts, or anyone who appreciates whimsical stationery, this design adds a lighthearted yet elegant flair to every letter. Whether you’re writing to friends and family or creating a thoughtful gift for someone special, this set is sure to make your correspondence stand out.

High-Quality A5 Paper for Smooth Writing

With 20 sheets of A5 paper, you’ll have plenty of space for writing personal notes, letters, or creative messages.

Coordinated A6 Matching Envelopes
The set also includes 20 matching A6 envelopes, perfectly sized to fit your A5 sheets. Designed to complement the koala theme, these envelopes add a polished, coordinated touch to your stationery, making sure your letters are as charming on the outside as they are on the inside.

Personalised for a Unique Touch
Make this Koala-Inspired Letter Writing Set truly your own by personalising it with your name, initials, address or all 3! Ideal for animal lovers or those who enjoy the art of handwritten correspondence, this set also makes a thoughtful and unique gift.

Order your Personalised Koala-Inspired Letter Writing Set today and enjoy sending beautiful, nature-inspired letters with a personal flair!

Privacy Policy

INTRODUCTION

This Privacy Policy sets out the basis on which we will process any Personal Data that we may collect about you as a visitor to our website at www.sjstationery.co.uk or our customers or potential customers, or other business partners or in any other cases where we specifically state that this policy will apply. This policy further sets out how we protect your privacy and your rights in respect of our use of your Personal Data.

WHO IS THE DATA CONTROLLER?
A “data controller” is a person or organisation who alone or jointly determines the purposes for which, and the manner in which, any personal data is, or is likely to be, processed. In this sense, SJ Stationery, London, Greater London, UK, (“SJ Stationery”, “we”, “us”, “our”) is the data controller. If you have any questions about cookies or about data protection at SJ Stationery in general, you can reach us by email using [email protected].

WHAT IS PERSONAL DATA?
Personal data is any information that relates to an identified or identifiable living individual. Different pieces of information, which collected together can lead to the identification of a particular person, also constitute Personal Data.

WHY DO WE HAVE A PRIVACY POLICY?
The UK’s Data Protection Act (“DPA”) and the EU's General Data Protection Regulation (“GDPR”) control how your Personal Data is used by us.

WHAT ARE THE LEGAL BASES FOR PROCESSING PERSONAL DATA
All Personal Data that we obtain from you via our website will only be processed for the purposes described in more detail below. This is done within the framework of the DPA and the GDPR and only if at least one of the following applies: a) you have given your consent, b) the data is necessary for the fulfilment of a contract / pre-contractual measures, c) the data is necessary for the fulfilment of a legal obligation, or d) the data is necessary to protect the legitimate interests of our company, provided that your interests are not overridden.

WHAT PERSONAL DATA DO WE COLLECT FROM YOU?
We may collect and process the following Personal Data about you:

a) Personal Data that you give us:
This is information about you that you give to us by filling in forms on our website (or other forms that we ask you to complete), or when you place orders, or correspond with us. It may include, for example, your name, address, email address and telephone number; information about your business relationship with us; and information about your requirements and interests.

We also process your first name, last name, e-mail address, billing and shipping address for the delivery of your order to handle the contractual relationship. Where any Personal Data relates to a third party, you represent and warrant that the Personal Data is up-to-date, complete, and accurate and that you have obtained the third party’s prior consent for our collection, use and disclosure of their Personal Data for the Purposes.

Payment Data will be processed via Wix Payment (Wix.com). Payment will solely be processed through Wix and we do not directly collect or store payment data.

When you leave comments in our blog, you may display certain Personal Data, share certain details, engage with others, exchange knowledge and insights, post and view relevant content. In order to make a comment you must first create an account and your email and password. Alternatively, you may use Third-party Connect features such as Facebook Connect and Google. When registering via connect functions of third-party providers, you agree to the respective terms and conditions and also consent to certain data from your profile being transferred to us.

b) Personal Data that our website and other systems collect about you:
If you visit our website it will automatically collect some information about you and your visit, including the Internet protocol (IP) address used to connect your device to the Internet and some other information such as the pages on our site that you visit. This is used to monitor the performance of the website and improve the experience of visitors to the website.

We use so-called cookies on our website. Cookies are pieces of information that are transmitted from our web server or third-party web servers to your web browser and stored there for later retrieval. Cookies may be small files or other types of information storage. As set out in the DPA and the EU`s Privacy and Electronic Communications Directive (“PECD”), we need to obtain consent for the use of Non-essential Cookies. For further information on the cookies we use, please refer to our Cookie Policy.

We also work together with advertising partners who help us to make our internet offer more interesting for you. For this purpose, cookies from partner companies are also stored on your hard drive when you visit our website (third-party cookies). In terms of advertising we adhere to the Digital Advertising Alliance’s AdChoices program principles. For further details and opt-out options, please refer to our Cookie Policy.

Our website uses a cookie consent tool to obtain your consent to the storage of cookies and to document this consent. When you enter our website, the following Personal Data is transferred to us: i) Your consent(s) or revocation of your consent(s); ii) Your IP address; iii) Information about your browser; iv) Information about your device; v) Time of your visit to our website.

c) Other information:
We may also process aggregated data such as statistical or demographic data for any purpose including improving our website and services. Aggregated data could be derived from your Personal Data but is not considered Personal Data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this Privacy Policy.

DATA PROCESSING THROUGH THIRD-PARTY SERVICES
We use content or service offers of third-party providers on the basis of our legitimate interests in order to integrate their content and services ("content"). This always requires that the third-party providers of this content are aware of the IP address of the user, as without the IP address they would not be able to send the content to their browser. The IP address is therefore necessary for the display of this content.

The following provides an overview of third-party providers and their content, together with links to their privacy policies, which contain further information on the processing of data and so-called opt-out measures, if any: a) Hosting and Content Management System: Wix.com Ltd; b) Analytics: Google Analytics by Google; c) Spam Protection: Google reCAPTCHA;

HOW WILL WE USE YOUR PERSONAL DATA?
We may collect, store and use your Personal Data for the following purposes:

● to operate, manage, develop and promote our business and, in particular, our relationship with you and related transactions including, for example:
○ marketing purposes (when we have either gathered prior opt-in consent and/or have a legitimate interest to send you communications which we believe to be relevant and of use to you);
○ accounting and billing / payment purposes;
○ to operate, administer and improve our website and shop and other aspects of the way in which we conduct our business and operations;
○ to offer you our services and products;
○ to provide you with services and products or information that you may have requested; and
○ to keep you informed and updated on relevant or services you may be interested in.
● to protect our business from fraud, money-laundering, breach of confidence, theft of proprietary materials and other financial or business crimes;
● to comply with our legal and regulatory obligations and bring and defend legal claims and assert legal rights; and
● if the purpose is directly connected with an assigned purpose previously made known to you.

We will only process your Personal Data as necessary so that we can pursue the purposes described above and where we have a legal basis for such processing. Where our lawful basis for processing is that such processing is necessary to pursue our legitimate interests, we will only process your Personal Data where we have concluded that our processing does not prejudice you or your privacy in a way that would override our legitimate interest. In exceptional circumstances we may also be required by law to disclose or otherwise process your Personal Data.

CHANGE OF PURPOSE
We will only use your Personal Data for the purposes for which we collected it as detailed above, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

DISCLOSURES OF YOUR PERSONAL DATA
Your Personal Data will be shared internally to ensure the efficient operation of our business (for instance, by sourcing our shared services in the most cost-effective way) and to provide the highest quality of client services.

Where required, we will (subject to applicable laws, our professional obligations and any terms of business which we may enter into with you) disclose your Personal Data to:

● any person or entity to whom we are required or requested to make such disclosure by any court of competent jurisdiction or by any governmental, taxation or other regulatory authority, law enforcement agency or similar body;
● provide our website and service;
● use marketing services and to advertise our services online;
● our professional advisers or consultants, including lawyers, bankers, auditors, accountants and insurers providing consultancy, legal, banking, audit, accounting or insurance services to us;
● any financial institutions providing finance to us;
● service providers who provide delivery services, information technology and system administration services to us; and
● any external auditors who may carry out independent checks of your files.

We require any person or entity to whom we disclose Personal Data to respect the confidentiality and security of your Personal Data and to treat it in accordance with applicable laws and regulations. We do not allow such recipients of your Personal Data to use it for their own purposes, and we only permit them to process your Personal Data for specified purposes and in accordance with our instructions.

International transfers
We may transfer your Personal Data to other companies as necessary for the purposes described in this Privacy Policy. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organisational measures to protect the Personal Data we transfer.

MARKETING
Insofar as you have given us your consent to process your Personal Data for marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent to.

You may give us your consent in a number of ways including by selecting a box on a form where we seek your permission, or sometimes your consent is implied from your interactions or contractual relationship. Where your consent is implied, it is on the basis that you would have a reasonable expectation of receiving marketing communication based on your interactions or contractual relationship with us.

Our Marketing generally takes the form of email using the services of MailChimp but may also include other less traditional or emerging channels. These forms of contact will be managed by us, or by our contracted service providers. Every directly addressed marketing sent by us or on our behalf will include a means by which you may unsubscribe or opt out.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We will delete your Personal Data when we no longer need such Personal Data, for instance where:

● it is no longer necessary for us to retain your Personal Data to fulfil the purposes for which we had collected it;
● we believe that your Personal Data that we hold is inaccurate; or
● in certain cases where you have informed us that you no longer consent to our processing of your Personal Data.

Sometimes, however there are legal or regulatory requirements which may require us to retain your Personal Data for a specified period, and in such cases we will retain your Personal Data for such specified period; and we may need to retain your Personal Data for certain longer periods in relation to legal disputes, and in such cases we will retain it for such longer periods to the extent required.

HOW WE SECURE YOUR PERSONAL DATA
We take appropriate organisational, technical, and physical measures to help safeguard against accidental or unlawful destruction, loss, alteration, and unauthorised disclosure of, or access to, the Personal Data we collect and process. However, no method of collection, storage, or transmission is 100% secure. You are solely responsible for protecting your password, limiting access to your devices, and signing out of websites after your sessions.

LINKED SITES
For your convenience, there may be hyperlinks on our website that link to other websites. We are not responsible for, and this Privacy Policy does not apply to the privacy practices of any linked websites or of any companies that we do not own or control. The website links may collect information in addition to the information we collect.

We do not endorse any of these linked websites, their products, services, or any of the content on their websites. We encourage you to seek and read the Privacy Policy of each linked website that you visit to understand how the information that is collected about you is used and protected.

YOUR RIGHTS AND PRIVILEGES
a) Privacy rights
You can exercise the following rights:
● The right to access;
● The right to rectification;
● The right to erasure;
● The right to restrict processing;
● The right to object to processing;
● The right to data portability;

b) Updating your information and withdrawing your consent
If you believe that the information we hold about you is inaccurate or request its rectification, deletion, or object to legitimate interest processing, please do so by contacting us.

c) Access Request
In the event you want to make a Data Subject Access Request, please contact us. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you why.

d) Complaint to a supervisory authority
The supervisory authority in the UK is the Information Commissioner's Office (ICO) (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO or any other supervisory authority.

e) What we do not do
● We do not request Personal Data from minors and children;
● We do not process special category data without obtaining prior specific consent; and
● We do not use Automated decision-making including profiling.

HELP AND COMPLAINTS
If you have any questions about this policy or the information we hold about you please contact us by email using [email protected].

CHANGES
The first version of this policy was issued on Wednesday 10th of July 2024 and is the current version. Any prior versions are invalid and if we make changes to this policy, we will revise the effective date.

Terms and Conditions

Welcome to SJ Stationery and our website and shop at www.sjstationery.co.uk. These Terms and Conditions (these “Terms”) (together with the documents referred to on it) tells you the terms and conditions on which we sell you the products shown on our website (Products).

Please read these Terms carefully before ordering any Products. Please understand that by ordering any of our Products, you agree to be bound by these Terms and that if you refuse to accept these Terms, you will not be able to order any Products from us.

1. ABOUT US
1.1. We are SJ Stationery, London, Greater London, UK, (“SJ Stationery”, “we”, “us”, “our”).
1.2. We operate the website and shop at www.sjstationery.co.uk (our “website”).
1.3. To contact us, please email [email protected].
1.4. These Terms were last updated on Wednesday 10th of July 2024.
1.5. The following also apply to these Terms and form an integral part of these Terms:
1.5.1. Our Privacy Policy;
1.5.2. Our Cookie Policy; and
1.5.3. Our Shipping, Cancellation, Refunds and Returns Policy.

2. ELIGIBILITY
By placing an order through our website, you warrant that:
2.1. you are legally capable of entering into binding contracts; and
2.2. you are at least 18 years old.

3. HOW THE CONTRACT IS FORMED
3.1. Your order constitutes an offer to us to buy a Product.
3.2. After placing an order, you will receive an email from us acknowledging that we have received your order (“Order”). This does not mean that your Order has been accepted.
3.3. All orders are subject to acceptance by us.
3.4. The contract between us (“Contract”) will only be formed when we dispatch the Product.

4. WHEN ORDERS ARE NOT ACCEPTED
4.1. While we do our best to always accept Orders, we can refuse an Order if:
4.1.1. you provide us with incomplete, incorrect or fraudulent information regarding your identity, age, payment details, billing information, shipping address;
4.1.2. we discover that there was an error on our website relating to the Products you ordered, such as an incorrect price or description or the Products are out of stock or no longer available.
4.2. If we cannot accept your Order we will contact you and refund you any money you have already paid for such Products.
4.3. Except we are required by law, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the unavailability of any Products at any time, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise.

5. PRODUCTS DESCRIPTIONS
5.1. We do our best to ensure that the information about our Products is accurate and up to date. However, we do not guarantee that there will be no errors in the description and/or pricing of the Products, or that Products will always be available if you wish to place an Order.
5.2. We also reserve the right to modify the information about the Products including their prices, description and availability. However, such changes will not affect Orders accepted by us.
5.3. Except we are required by law, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the inaccuracy of any Product description, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise.

6. PRICE AND PAYMENT
6.1. The price of the Products and our delivery charges will be as quoted on our website, except in cases of obvious error.
6.2. Product prices and delivery charges are liable to change at any time, but changes will not affect already dispatched Orders.
6.3. We are under no obligation to provide the Product to you at the incorrect lower price, even after we have dispatched the Product, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an error.
6.4. All payments shall be made by using the payment methods specified by us from time to time. You acknowledge and agree that you are subject to the applicable user agreement of any third party payment methods. We shall not be liable for any failure, disruption or error in connection with your chosen payment method. We reserve the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to you or giving any reason.
6.5. We must receive payment in full no later than the day on which such payment is required to be paid in immediately available and freely transferable funds, without any restriction, condition, withholding, deduction, set-off or counterclaim whatsoever.

7. CHARGEBACKS
You agree to contact us prior to raising a request for a chargeback or any dispute with your bank or card issuer in relation to any Transaction. If you make a card payment through our website, and later dispute a legitimate charge by raising a chargeback without merit or legitimate reason (as determined at our sole discretion), whether fraudulently or otherwise, then we reserve the right to blacklist you by providing compelling evidence to refute your invalid chargeback request and or pursue legal action as the case may be.

8. CANCELLATION
8.1. We reserve the right to cancel, at any time before delivery and for whatever reason, any Order that we have previously accepted such as if there is an event beyond our control, or we are unable to supply the Products.
8.2. If we cancel your Order we will contact you and refund you any money you have already paid for such Products.
8.3. Except we are required by law, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your Order, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise.

9. RIGHT TO CANCEL
9.1. Under UK’s and EU's consumer protection laws you have a cooling off period of 14 "working days” during which you are entitled to cancel your purchase if, for any reason, you decide you no longer want the item from the date the contract is concluded (i.e., the date we send our Order Confirmation email). However bespoke or personalised goods, are exempt from the cooling off period and you will have no right to cancel.

10. DAMAGED OR DEFECTIVE PRODUCTS
10.1. If you have received a damaged or defective Product, please email [email protected] within 7 days of delivery and attach pictures of the damaged item so that the damage can be checked.
10.2. Please do not dispose of the item until you have heard back from us. No complaint can be considered unless clear proof can be given that the Product(s) are faulty or damaged.
10.3. We will respond to all complaints within 5 working days.

11. RISK AND TITLE
11.1. The Products will be at your risk from the time of delivery.
11.2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

12. SPECIAL OFFERS, DISCOUNTS AND PROMOTIONS
12.1. We reserve the right to change, limit or terminate any special offers, discounts, and promotions at any time without notice.
12.2. All special offers, discounts, and promotions are subject to availability and may require you to accept additional terms and conditions which are hereby expressly incorporated into this Agreement.
12.3. We reserve the right to limit certain special offers, discounts, and promotions to one order per customer as defined by their email address and/or credit card address and/or delivery address.

13. OUR RIGHT TO VARY THESE TERMS
We reserve the right to revise these Terms at any time. Whenever we revise these Terms, we will keep you informed and give you notice of this by stating that these Terms have been amended and amending the relevant date at the top of this page.

14. WARRANTY
14.1. We warrant to you that any Product purchased from us through our website will, on delivery and for the following 12 months, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
14.2. We will at our option replace or refund the price of Products which you notify us are defective.
14.3. This warranty shall not apply to defects caused by misuse, neglect, accident, improper storage, installation or handling, frost damage, repair or alteration not carried out or authorised by us.

15. OUR LIABILITY
15.1. If we fail to comply with these Terms, we are responsible for the loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
15.2. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business for resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
15.3. We do not in any way exclude or limit our liability for:
15.3.1. death or personal injury caused by our negligence;
15.3.2. any breach of the terms implied by section 17 of the Consumer Rights Act 2015 (title and quiet possession);
15.3.3. any breach of the terms implied by section 9 to 11 of the Consumer Rights Act 2015 (satisfactory quality, fitness for purpose and description); and
15.3.4. defective products under the Consumer Protection Act 1987.

16. COMMUNICATIONS BETWEEN US
16.1. When we refer, in these Terms, to “in writing”, this will include email.
16.2. If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by email. We will confirm receipt of this by contacting you in writing, normally by email.
16.3. If we have to contact you or give you notice in writing, we will do so by email to the address you provide to us in your Order.
16.4. Please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, or 24 (twenty-four) hours after an email is sent.
16.5. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

17. EVENTS OUTSIDE OUR CONTROL
17.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
17.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
17.2.1. strikes, lock-outs or other industrial action;
17.2.2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
17.2.3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
17.2.4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
17.2.5. impossibility of the use of public or private telecommunications networks; and(f) the acts, decrees, legislation, regulations or restrictions of any government.
17.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

18. OTHER IMPORTANT TERMS
18.1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.
18.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
18.3. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
18.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
18.5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
18.6. No joint venture, partnership or agency or employment relationship has arisen by reason of these Terms.
18.7. These Terms and any document expressly referred to in it constitutes the entire agreement between us regarding their subject matter, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to that subject matter. You agree that you shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in it. You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms or any document expressly referred to in it.
18.8. Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
18.9. These terms and conditions and the relationship between you and us shall be governed by and construed in accordance with the Law of England and Wales. In the event of any such disputes or claims in connection with these Terms, you agree to first engage in good faith discussions with us to resolve such dispute or claim. If such dispute or claim is not resolved within sixty (60) days, we both irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

Shipping Policy

Welcome to SJ Stationery and our website at www.sjstationery.co.uk (our “website”). This policy applies to all purchases you make from SJ Stationery, London, Greater London, UK, (“SJ Stationery”, “we”, “us”, “our”). It is your responsibility to read this policy.

By placing an order for any of our products, you represent that you have read this policy and that you agree to and fully accept the terms of this policy. If you do not agree with or fully accept the terms of this policy, please do not place an order with us.

If you want to contact us or if you have any questions, you can reach us by email using [email protected].

DELIVERY
All orders will be processed and shipped with our selected courier such as Royal Mail, as soon as possible. Once we have handed your order over to our courier, you will receive a shipping confirmation by email. Orders placed on a Saturday, Sunday or public holiday will not be dispatched until the next working day.

DELAYS
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We do not ship on Saturday, Sunday, or Local/Public Holidays.
IMPORT DUTIES AND TAXES
If you order goods on our website for delivery overseas, additional import duties and taxes may apply and will be charged once the order reaches the specified destination. Any additional charges for customs clearance should be borne by you. We have no control over these charges and cannot predict what they will be. If these charges are not paid, your order may be returned to us and we will not be able to refund the shipping charges.

RISK OF LOSS
All items purchased are delivered under a shipping contract with our courier. This means that the risk of loss and title for these items passes to you upon delivery of your order to our courier. If you have not received your order within 25 working days of the dispatch date, please contact us. We ask that you contact us as soon as possible and within 45 days of placing your order. If you contact us outside of this time frame, we will not be able to track your order or issue a refund.

CHANGES AND ORDERS PLACED IN ERROR
If you have placed an order in error or you have made a mistake when placing the order, you must contact our customer service team as soon as possible within one hour of placing the order so that we can amend or cancel the order before it is dispatched. If your order has already been dispatched, we cannot amend or cancel the order until you have returned it to us.

CHANGE OF ADDRESS
We cannot change or update a shipping address once an order has been shipped. Please check your shipping details before submitting your order and email us before your order is dispatched if you wish to change your address.

REFUSE DELIVERY
If you have refused delivery or plan to refuse delivery of your order because you wish to cancel it, please contact us.

ORDERS RETURNED TO US
If your order is returned to us due to multiple failed delivery attempts, non-collection or an insufficient/wrong address, we cannot refund any delivery charges.

RETURNS
Before requesting or arranging a return, please read the following information carefully.

Please note that Products Made to Order or Custom Made or Customized to your Specifications (“Bespoke”) cannot be canceled, exchanged, or returned, as we are unable to resell goods that have been specifically made to meet your specifications and requirements.

Refunds for bespoke items will only be considered in cases where the goods are not as described or fail to meet the specifications agreed upon at the time of purchase. Refunds for reasons other than defects or inaccuracies in description, such as changes in personal preference, style, or fit, are not valid.

If you believe you have received a defective bespoke item, please provide detailed information regarding the defect and any relevant evidence to support your claim. Our customer service team will guide you through the return process and coordinate the inspection and resolution of the issue.

REFUNDS
Refunds will be made to the same payment method used for the purchase. Refunds will be processed within 7 days and made to the payment method used at the time of purchase. For currency conversions, refunds will be made in the currency in which you paid for the order. We accept no responsibility for any loss or gain arising from changes in exchange rates between the time of order and the time of refund.

LATE OR MISSING REFUNDS
If you have not received a refund within 14 days of us notifying you that your refund has been issued, please double check your bank account, and contact your bank or credit card company. If you have done all this and still have not received your refund, please contact us.

HELP AND COMPLAINTS
If you have any questions about this policy or the information we hold about you please contact us by email using [email protected].

Return Policy

If you want to contact us or if you have any questions, you can reach us by email using [email protected].

REFUSE DELIVERY
If you have refused delivery or plan to refuse delivery of your order because you wish to cancel it, please contact us.

ORDERS RETURNED TO US
If your order is returned to us due to multiple failed delivery attempts, non-collection or an insufficient/wrong address, we cannot refund any delivery charges.

RETURNS
Before requesting or arranging a return, please read the following information carefully.

HELP AND COMPLAINTS
If you have any questions about this policy or the information we hold about you please contact us by email using [email protected].

Shipping from	United Kingdom (UK)
Within United Kingdom (UK)	£2.25
Outside United Kingdom (UK)	£10.00

Urban Makers Christmas Market 2024

Basket

Personalised Koala-Inspired Letter Writing Set

Delivery & Returns

Description